Cancellation/No Call, No Show/Tardy Policy
Cancellation
We request at least a 24 hour notice for cancellations. Although, we would love to provide our relaxation services to you, we understand situations arise. In the event you can’t make your appointment, please be courteous to let us know.
No Call, No Show
We appreciate cancellation notices from all our clients. However, if you fail to let us know you can’t make your appointment outside of an emergency situation, your name, number, and email address will be placed on our private No Call No Show list. If and when you schedule another appointment, you will receive a courtesy call from us requesting your payment in full before your appointment is completely confirmed. We will allow 24 hours to render your payment to us. If your payment is not received within the 24 hour timeframe, your appointment will be canceled which will prevent you from scheduling another appointment with us. We are a kind business that operates in a very understanding manner. To prevent extreme measures of not being able to enjoy one of our calm, relaxing massages, please be so kind to inform us of your cancellation by calling us at 731-326-5019, messaging us on Facebook or Instagram, emailing us at calandria@inherhandsmassage.com, or by using the cancellation link in your email. Thank you for choosing In Her Hands to service you through the Healing Touch of Massage.
Tardy
We ask that you arrive 10 minutes early to your appointment. This allows time to fill out the intake form if needed in addition to disrobing. To save time, you may fill out the intake form here. If you arrive at your exact appointment time or if you arrive late, it prevents us from fulfilling your full massage time. In the event you arrive at the times mentioned above, your massage will still end at the appropriate time given at the time of booking, and your payment in full will still be required.
For example: If you have a 60-minute appointment scheduled for 2:00-3:00 and you arrive at 2:05, your massage will still end at 3:00. If you have a 30-minute appointment scheduled for 11:00-11:30 and you arrive at 11:00, your massage will still end at 11:30.
We would like to graciously honor every client's appointment time. To do so, if you arrive at your exact appointment time or if you arrive late, unfortunately, we will not be able make up the missed time because it will overlap into another client's appointment time. We want you to relax and enjoy your massage for the entire time booked. To ensure you receive your entire scheduled time, please arrive 10 minutes early.